For finance
For delivery
Run your software services operations on decision intelligence with empower
empower is the decision intelligence layer for software and technology services firms. It sits above your systems of record, in your tenant, with your data, security, and operating rules encoded. With AI agents built to operate across the project lifecycle, it connects delivery activity, utilization signals, and financial performance to predict risks and trigger governed actions from pipeline to revenue.
Project data spans every system. Revenue leakage still builds before anyone intervenes.
Delivery risk is still identified after margins have moved. Realization is still tracked in spreadsheets. Leaders are still making resourcing and profitability decisions with data that is already out of date.
The problem is not a lack of reporting. It is that no system connects delivery, utilization, and financial signals or acts on them early enough. Without that layer:
- Revenue leakage builds when time capture lags delivery and billing cycles fall out of sync
- Bench time accumulates while pipeline demand signals go unread across the business
- WIP sits unbilled across active projects, distorting realization and cash flow visibility
- Estimate at Completion (EAC) deviations and margin pressure surface in status meetings, not in the systems tracking delivery and cost
empower is not a reporting layer. It is the intelligence that drives your project operations.
empower sits above evergreen and any other system your firm already uses. It connects project delivery data, utilization signals, and financial performance into one unified view, then acts on it.
empower is the bridge between how your firm manages projects today and a future where delivery, resourcing, and profitability decisions run on intelligence, not instinct. That journey moves through four continuous steps:
Full project visibility, in real time
Monitors delivery progress, utilization, billing, and financials across every active project
Risks and gaps identified early
Identifies realization risk, margin pressure, and delivery deviations before they affect project outcomes
Grounded in your business rules
Routes decisions through your governance model, billing policies, and delivery framework
From insight to execution
Triggers action automatically or involves the right person at the right moment
Find your starting point. empower moves at your pace.
Every software services firm is at a different stage of AI readiness. empower bridges where your firm operates today and where it needs to be, bringing together software services industry expertise and platform innovation to move you forward without disruption. Here is what that looks like at each stage.
Assist
Remove the manual effort from project and finance workflows without restructuring how your firm operates. Each capability connects to Microsoft Teams and the tools your teams already use, so adoption is low-friction and the impact on billing accuracy and time capture is immediate.
- eBilling: Validate and submit compliant invoices across client billing portals
- Billing collaboration: Catch contract and statement of work deviations before invoices reach clients
- AR collections: Prioritize overdue accounts and reduce DSO with AI-guided outreach
- Time suggestions: Surface timesheet recommendations from Microsoft 365 activity so billable hours are captured accurately before billing cycles close
- Persona-intelligent copilots: Surface project context, account insights, and next best actions directly inside Microsoft Teams
Automate
Move from automating individual tasks to agents that take operational ownership across project delivery, resourcing, and revenue. Agents monitor live performance, act when thresholds are crossed, and bring humans in only when a decision requires judgment.
- Project estimation agent: Analyzes similar completed projects to recommend WBS, effort scenarios, and role-based cost visibility before contracts are signed
- Project resourcing agent: Matches resource availability, skills, and cost to project demand, and supports scenario planning to protect utilization rates and delivery margin
- Finance collaboration agent: Connects project task completion to time capture, approval workflows, and invoice proposals without manual follow-up
- Project manager agent: Monitors live project performance, flags EAC deviations and realization risk, and alerts delivery managers before margin is affected
- Sales and marketing agent: Tracks pipeline activity, surfaces win/loss insights by service type and account, and guides pursuit teams toward opportunities with the strongest conversion potential
- Invoice workflow agent: Sends proactive approval alerts in Microsoft Teams, routes invoices based on value and organizational hierarchy, validates data, and creates approved invoices in your financial system automatically
Orchestrate
Firms at this stage are no longer asking which tasks AI can handle. They are identifying which processes, when redesigned around AI, change how the firm wins, delivers, and grows. The work starts with a structured assessment of where the highest return sits across the business.
- Align and map: Identify the delivery and commercial processes where AI intervention delivers the highest measurable return
- Discover and design: Surface automation opportunities across estimation, resourcing, delivery, and finance
- Validate and value: Validate feasibility and business impact before committing to full implementation
- Prioritize and plan: Build a prioritized roadmap with clear owners, timelines, and ROI targets
empower deploys inside your tenant, connected to the systems your firm already runs
empower is installed inside your Microsoft tenant. It connects to evergreen, your system of record for project delivery, resource management, and financial operations, as well as other platforms your firm already uses, including legacy systems, or other project management systems. You do not need to replace your existing systems. empower adds the intelligence layer above them.
Your siloed data is mapped onto a unified, software services-specific data model. This creates a connected view of your firm’s projects, resources, clients, and financials from pipeline to revenue recognition that agents can reason across and act on.
Connect your operations with evergreen. Run decisions through empower.
evergreen provides the connected operational foundation for software and technology services firms, linking project delivery, time capture, resource management, billing, and financial management within one governed system.
empower sits above this foundation as the decision intelligence layer. It interprets project and financial signals, applies software services industry context, and uses AI agents to guide decisions and trigger governed actions across the project lifecycle.
This means:
- Delivery and profitability decisions are grounded in real project and utilization data
- AI operates within your existing security model and compliance framework
- Actions align with how your firm actually runs, not generic workflows imposed from outside
What sets sa.global apart in AI for software services
sa.global is the safe bridge that helps software and technology services firms move from how they operate today to the new agentic paradigm, bringing the fusion of software services industry expertise and platform innovation.
Industry-tailored
empower is grounded in how software services firms operate, from how utilization and realization drive profitability to how revenue leakage builds across project delivery and billing cycles.
Proactive intelligence
Agents monitor delivery and financial signals continuously and act the moment EAC deviations, realization gaps, or collection risks emerge, before a status meeting surfaces them.
Seamless integration
Whether your firm runs on evergreen or any combination of CRM, PSA, and ERP tools built up over time, empower connects above what you have without replacing it.
Secure by design
Every agent, workflow, and data connection runs inside your Microsoft tenant, under your existing security model and access controls.
Built for transformation
sa.global brings the methodology alongside the technology. From scoping the right use cases to implementing and sustaining them, every engagement is shaped around how your firm actually operates.